Политика за възстановяване на средства


Return information

A product doesn’t fit right or you don’t like it and would like to return it now? No problem, you have 14 days after submitting the order to return the product.

Please note that products you wish to return must be sent back to us in faultless condition and without signs of use. Please do not remove any labels, otherwise we are unable to accept the returned products.

NOTE: DIRTY, WORN OR WASHED CLOTHING AS WELL AS ITEMS WITHOUT TAGS CANNOT BE REFUNDED.

To make the return process as easy as possible for you, simply follow the steps in our

Return costs

The return shipment costs are determined by our shipping partners and vary depending on the location. The return shipment costs are deducted from the order value when processing your return, and the remaining amount is refunded.

Страна Услуги Време за обработка Return Costs Shipping costs
Германия DHL 2-6 Business days €12.90 12.90 €
Австрия DHL 3–6 работни дни €12.90 12.90 €
Швейцария DHL 3–6 работни дни 11.85 CHF 11.85 CHF
Обединеното кралство DHL 3–6 работни дни 11.50 GBP 11.50 GBP
Белгия DHL 3–6 работни дни €12.90 12.90 €
Дания DHL 3–6 работни дни 96,50 DKK 96,50 DKK
Естония DHL 3–6 работни дни €12.90 12.90 €
Финландия DHL 3–6 работни дни €12.90 12.90 €
Франция DHL 3–6 работни дни €12.90 12.90 €
Ирландия DHL 3–6 работни дни €12.90 12.90 €
Италия DHL 3–6 работни дни €12.90 12.90 €
Хърватия DHL 3–6 работни дни €12.90 12.90 €
Люксембург DHL 3–6 работни дни €12.90 12.90 €
Нидерландия DHL 3–6 работни дни €12.90 12.90 €
Норвегия DHL 3–6 работни дни 144.50 NOK 144.50 NOK
Полша DHL 3–6 работни дни 55,25 злоти 55,25 злоти
Словакия DHL 3–6 работни дни €12.90 12.90 €
Словения DHL 3–6 работни дни €12.90 12.90 €
Испания DHL 3–6 работни дни €12.90 12.90 €
Швеция DHL 3–6 работни дни 140.50 SEK 140.50 SEK
US DHL 4–7 работни дни 24.50 USD 24.50 USD
Австралия DHL 4–7 работни дни 45.90 AUD 45.90 AUD


Note: Please consider that our processing periods may be longer during peak times.

Refunds

  • We only offer refunds for the original payment method that was used for the order.
  • Please note that it can take up to 6 business days until your refund appears in your account after processing.
  • Please note that returns from abroad can only be dropped off at official DHL Express locations.
    You can check the nearest DHL Express drop-off point at the following link:
    https://locator.dhl.com